Return Policy

Thank you for joining us on this aromatic journey. We invite you to explore our world of scents and discover how Awwscents can elevate your senses and transform your everyday moments into something truly special. At Awwscents, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with our straightforward return policy:

          Eligibility for Returns:

  • Returns must be initiated within 30 days of receiving your order.
  • Products must be unused, in their original packaging, and in resalable condition.

    How to Return:
  • Request a Return: Contact our customer service team at [email] to obtain a Return Authorization Number (RAN).
  • Prepare Your Return: Pack the item securely with all original packaging and documentation. Include your RAN on the package.
  • Ship the Package: Send the return to the address provided by our customer service team. Please note, return shipping costs are the customer's responsibility unless the return is due to a mistake on our part.

    Refunds:
  • Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
  • Please note, shipping charges are non-refundable.

    Exchanges:
  • If you wish to exchange an item, please follow the return process and place a new order for the desired product.

    Damaged or Incorrect Items:
  • If you receive a damaged or incorrect item, please contact us immediately at [ write email]. We will arrange for a replacement or refund at no additional cost to you.

    For any questions or assistance with returns, please reach out to our customer service team at [email]. We’re here to ensure your experience with Awwscents is exceptional.